Shipping

Where can we ship Edge devices to?

Aethir Edge offers international shipping to the following countries:

  • Austria

  • Belarus

  • Croatia

  • Czechia

  • France

  • Germany

  • Hong Kong

  • Hungary

  • Indonesia

  • Italy

  • Japan

  • Latvia

  • Malaysia

  • Netherlands

  • Philippines

  • Poland

  • Portugal

  • Romania

  • Singapore

  • Slovenia

  • South Korea

  • Spain

  • Taiwan

  • Ukraine

  • Vietnam

Where can't we ship Edge devices to?

We are unable to ship to Cuba, Iran, North Korea, Syria, Crimea, the Donetsk People’s Republic, the Luhansk People’s Republic, and China Mainland. Therefore, we will not take any orders that request to ship to these countries.

How long does the shipping take?

The exact delivery date depends on the express delivery time for each country. You can track the shipment on our logistics partner’s platform for accurate delivery dates. If you encounter any issues, please email contact@myedge.io, and our Customer support team will respond.

How much is the delivery fee? Are there any custom taxes payable?

We offer free shipping and cover customs taxes for all purchases. However, import duties are not included.

What should I do if customs ask me to provide an invoice?

We only provide proforma invoices. Please contact our official email address, and we will assist you with this.

How can I update my order information after I complete the order?

Please email contact@myedge.io to provide your order number and correct contact and delivery information. Our team will update and arrange shipments for you accordingly.

Are there any special requirements for shipping to Brazil and India?

Yes, due to local customs restrictions in these two countries, we must collect the user's “Individual Tax Identification Number” to complete the shipping.

Can I change my delivery address？

After the purchase is completed, you will have one opportunity to modify the delivery address. This modification can only be made directly on the web page within 3 days.

What should I do if I fill in the wrong address and miss the modification time?

Unfortunately, we can't modify the address once the international logistics have been dispatched. Any resulting transfer fees will need to be borne by the user.

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