Warranty Information

One-Year Limited Warranty

The Edge One-Year Warranty is a voluntary manufacturer’s limited warranty. For more information on which edge devices (“Product”) are covered by the edge One-Year Warranty and how to obtain service, please contact: contact@myedge.io

  • During the Warranty Term of this Limited Warranty, if the Product exhibits a defect in workmanship or materials (a “Covered Defect”), then We will at Our option:

    • (i) replace the Product with a Product of comparable type and quality that is new or equivalent to new in durability and performance; or

    • (ii) repair the Product with new or remanufactured parts that may or may not be the original manufacturer’s parts, but which are of equivalent durability and performance

  • This Warranty covers the cost of labor and parts necessary to remedy a Covered Defect with the Product. The Warranty also covers the cost of shipping a replacement or repaired Product to you. We do not make any other express warranty with respect to a Product.

  • This Limited Warranty commences upon the date of the original retail purchase and lasts for one (1) year (the “Warranty Term”). Any replacement Product, repaired Product, or replacement part, will assume any remaining period of time from the Warranty Term of the original Product. The Warranty Term of the original Product will, therefore, not be extended in the event of a replacement, repair, or provision of a replacement part.

  • LIMITATION ON DURATION OF IMPLIED WARRANTIES, CONDITIONS, OR OTHER IMPLIED TERMS:

  • WITH THE EXCEPTION OF CONSUMER LAW RIGHTS THAT YOU BENEFIT FROM AND UNLESS SPECIFIED IN THIS LIMITED WARRANTY, THIS LIMITED WARRANTY DOES NOT CREATE ANY IMPLIED WARRANTIES, CONDITIONS OR OTHER IMPLIED TERMS. ANY IMPLIED WARRANTIES, CONDITIONS, OR OTHER IMPLIED TERMS CREATED BY APPLICABLE LAWS (INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE CREATED BY LAW) ARE LIMITED IN DURATION TO THE WARRANTY TERM OF THIS LIMITED WARRANTY. SOME LAWS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY, CONDITION, OR OTHER IMPLIED TERM LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

  • What’s Not Covered By This Limited Warranty

This Limited Warranty also does not cover defects, damage, inoperability, functionality, or other issues with respect to the Product which are caused all or in part by, or connected to, any of the following:

  1. Accidental damage or damage caused by external factors to the Product that are outside of Aethir’s control, including, without limitation, fire, acts of nature or force-majeure events originating from outside the Product;

  2. Cosmetic damage or parts that are considered consumable (e.g. batteries);

  3. Normal wear and tear or any damage caused by the natural aging of the Product;

  4. Damage caused by: any improper use, care, recklessness, neglect, willful or intentional acts, misuse or abuse of the Product; any unauthorized use, repair, modification, customization, replacement, cleaning, maintenance, storage or handling of the Product other than as recommended or authorized by the manufacturer; or any failure to comply with the manufacturer’s specifications and/or instructions, including using the Product with unapproved third party products or components;

  5. The loss of, loss of use of, damage to, corruption of, inability to access or manipulate, or any other loss relating to, hardware, software, electronic data, data on storage media, digital assets, digital currency, cryptocurrency, or any other type of electronic currency, as a result of the malfunctioning or damage of an operating part, viruses, applications, drivers, code, or any support, configuration, installation or reinstallation of any unapproved software or data, or as a result of a Product replacement under this Limited Warranty; and

  6. Any failure, damage, repairs, or loss that is covered under any other warranty, service plan, and/or insurance.

Unless otherwise specified, this Limited Warranty does not apply to Products used for educational, rental, or industrial purposes or any Products that are demonstration/in-store models or that are sold “as-is”. While this Limited Warranty covers defects in the operating system and firmware, this Limited Warranty does not apply to any third-party applications or software on a Product. We disclaim any liability or representation that this Limited Warranty will be able to repair or replace a Product without any loss to electronic data stored within a Product.

How to Obtain Warranty Service

  • If you are experiencing issues with your Edge device, please contact our support team for help:contact@myedge.io

  • When contacting the support team, please be prepared to provide proof of purchase.

One-Year Warranty + Three-Year Maintenance Service

Devices covered by the One-Year Limited Warranty have one year of hardware replacement coverage.

For further details on the difference between the One-Year Warranty and the 3 years additional maintenance service, please see the table below:

One-Year Warranty

maintenance

Claim period

1 year from the date of the original purchase of the Edge device

4 years from the date of purchase of your Edge device

What is covered

Please consult the full list of covered incidents in the One-Year Warranty terms.

Provides 3 years of additional coverage against device breakdown and accidental damage coverage.

Cost of Coverage

Included along with a purchase of a Ledger device at no additional cost

Available at an additional cost

Contact Aethir Edge

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